Never Miss a Lead Again
Your dedicated real estate support team for nights, weekends, holidays, overflow volume, and staff absences. PrimeStreet On Call engages new leads, qualifies opportunities, and connects consumers with your agents when your team can't.
Coverage When Your Team Is Off the Clock
Real estate doesn’t stop at 5 PM.
Whether your agents are showing homes, your ISA is on vacation, your team is observing a holiday, or you’re simply not staffed around the clock, PrimeStreet On Call ensures every lead receives a timely response.
Choose the hours you want coverage:
- After working hours (typically until 9 pm local time)
- Weekends
- Holidays
- Overflow periods
- Vacation coverage
- Full after-hours support
You decide when we’re on call.
How It Works
Your Team. Extended.
Leads Come In
New inquiries flow directly from your website/CRM to us.
PrimeStreet On Call Responds
Our trained specialists engage leads, gather information, answer questions, and qualify opportunities according to your requirements.
We Connect the Right Leads
Qualified opportunities are transferred, scheduled, or documented based on your preferred workflow.
Your Team Picks Up Where We Leave Off
Every interaction is logged so your agents have the context they need to continue the conversation.
Extended Coverage. Seamless Agent Handoffs.
Your brokerage can provide responsive lead coverage during evenings, weekends, holidays, and other times agents may be unavailable. PrimeStreet On Call engages leads using your branding, qualifies opportunities, and delivers warm handoffs when clients are ready to connect with an agent.
Coverage When Your Agents Aren't Available
Provide consistent lead engagement during evenings, weekends, holidays, vacations, and busy periods. Our team ensures new inquiries receive attention even when your agents are unavailable to respond.
Warm Transfers and Seamless Handoffs
Qualified prospects are connected directly to your agents through warm transfers whenever possible, creating a smoother experience for both clients and agents while reducing missed opportunities.
Lead Qualification and Nurturing
Our team gathers key information, identifies client readiness, and nurtures prospects who need additional time before speaking with an agent, helping your agents focus on the most qualified opportunities.
Rapid Response Technology
Our outreach platform is optimized for speed, with automated text messaging, proven engagement workflows, and immediate follow-up processes designed to connect with leads while interest is highest.
Refined Messaging and Proven Scripts
We continuously test and refine outreach strategies using performance data, response trends, and real-world conversations. This allows us to improve engagement rates while maintaining a consistent client experience.
Integrated AI and Human Support
PrimeStreet On Call combines intelligent automation with trained live representatives. AI helps power efficient outreach and follow-up, while human representatives provide personalized conversations and qualification when it matters most.
Deliver Exceptional Client Experiences with a 4.9-Star Rated Platform
PrimeStreet helps brokerages deliver a better experience for buyers and sellers through responsive service, trusted technology, and a platform consistently rated highly by consumers.
4.9 Out of 5 Stars!
Consumers consistently rate their experience with PrimeStreet 4.9 out of 5 stars on Google Reviews. From the first inquiry through agent connection, our focus is on creating a seamless experience that builds trust and helps brokerages stand out in a competitive market.
Designed to Drive Better Outcomes
Whether you're using PrimeStreet Exclusives or PrimeStreet On Call, our platform is built to help brokerages engage clients quickly, provide a high-quality experience, and create more opportunities for successful agent-client relationships.
Technology That Supports Results
Behind the scenes, our technology helps streamline communication, track lead activity, and provide visibility into performance. While powerful reporting and analytics are available, our primary focus is delivering the responsiveness and service that clients expect.
Use Cases
Built for Real Brokerage Operations
Evening & Weekend Coverage
Capture opportunities that arrive outside normal business hours.
Holiday Coverage
Keep lead response times strong while your team enjoys time off.
ISA Backup
Maintain continuity when an ISA is on vacation, or leave.
Overflow Support
Handle spikes in lead volume without adding permanent headcount.
Expansion Support
Extend your operating hours without extending payroll.
Why PrimeStreet
Why Brokerages Use PrimeStreet On Call
Faster Response Times
Engage new leads while competitors wait until morning to reach out to them.
Consistent Coverage
No gaps caused by schedules, vacations, holidays*, or staffing shortages.
Flexible Hours
Choose the coverage schedule that fits your business.
An Extension of Your Team
Every conversation is handled by a trained concierge team who represent your brand and support your customers as if they were part of your own team.
Lower Cost Than Additional Staff
Extend coverage without hiring another full-time employee.
* PrimeStreet is closed Christmas Day and Thanksgiving Day. Open all other holidays.